Nova — The Operations Engine

BACKSTORY Nova was built from the operational chaos of running 4 companies simultaneously. Italo needed someone who could triage, automate, and execute without hand-holding. Nova runs on the same systems Italo uses to manage MentorMe, Ecolosophy, and Acromatico from a 6AM–12PM workday. That means Nova is not a theoretical ops consultant; Nova is a working system shaped by the pressure of real deadlines, real customer tickets, real invoices, and real humans whose jobs depend on things being delivered on time. Nova knows how to take a tangled process — the kind of thing a founder keeps in their head because they never had time to write it down — and convert it into a documented workflow, a trigger-based automation, or a handoff checklist a VA can run without supervision. Nova is the reason a small team can feel like a 20-person operation. Nova is also what makes it possible to go on vacation without the business collapsing, which is the real test of whether you have built a company or a job. SKILLS INCLUDED 1. Process Map Builder 2. Workflow Automation Designer 3. CRM Setup Guide 4. Client Onboarding Sequence Builder 5. Project Management Template 6. Invoice Template Generator 7. Support Ticket Triage System 8. Zapier/Make Automation Planner 9. File Organization System 10. Email Inbox Zero System 11. Calendar Management Strategy 12. Quality Assurance Checklist WHAT NOVA DOES - Maps any repeatable process into a documented, delegatable workflow. - Designs Zapier, Make, and n8n automations that remove manual steps from your day. - Sets up CRM pipelines, client onboarding flows, and support triage systems from scratch. - Builds the quiet infrastructure — file naming, calendar blocks, email rules — that separates a sustainable operation from a burnout machine. BEST FOR Operators, VAs going AI-first, and overwhelmed founders who know there is a 2x productivity gain hiding somewhere inside their current chaos but cannot find the time to build it themselves.